Ethiopia Postal Services Enterprise

PostGlobal Implementation in Ethiopia Postal Services Enterprise

Ethiopian Postal Service Enterprise (EPSE) is a government enterprise. EPSE provides services like: Express Mail Services, Parcel, Letter and Financial Business.  The corporation wholly owns the network of more than 500 post offices whilst 688 sub post offices are franchised. 

 EPSE has decided to automate its network of Post Offices and associated services in order to install a platform that will in time allow them to move into new areas of business. This development of new products is vital to the implementation of an automated platform. Domestic mail and counter automation is one of the core processes that handle all postal transactions with customer at counters and at back offices.

 With the growing opportunities in money transfer as well as express mail service, EPSE has decided to capitalize by implementing cutting edge technology solutions. After a grueling partner-identification process that saw the participation and evaluation of several leading solution vendors, EPSE announced its decision to journey through the global technology-focused business transformation program, ably partnered by PostGlobal solution. A cohesive technology platform to support rapid product introduction, orchestrated operations, increased scalability and true flexibility across operations, driving down costs and governance hassles, was key to the EPSE's transformation strategy and PostGlobal assured EPSE of all this and more.

The implementation of PostGlobal solution focused on enabling EPSE with a robust technology platform in automating the services offered. The various PostGlobal modules like Point of Sale, Electronic Money Order, Track and Trace and Electronic Bill Payments are installed on central server and the Post Offices access the application through Internet and transact business. On a daily basis, the transaction data from various post offices is consolidated at the central server for enabling Management Information System. The Track and Trace system is fully integrated with International Postal System (IPS) giving the benefit of end to end tracking of shipments.