Postal Corporation of Kenya

PostGlobal Implementation in Postal Corporation of Kenya

The Postal Corporation of Kenya is a commercial governmental business enterprise operating under the Postal Corporation of Kenya Act, 1998. The Corporation is headed by the Postmaster General, (as the Chief Executive) under the Board of Directors who are appointed by the Government, the sole shareholder. The board under the leadership of the Chairman also appointed by the government strategically guides the Corporation. PCK started its operations on 1st July 1999 when the defunct Kenya Posts and Telecommunications Corporation (KPTC) was dissolved.

The Corporation was established for the purpose of providing accessible, affordable and reliable postal services to all Kenyans wherever they reside. It operates a vast network of 620 post offices and partners with more than 5,000 stamp vendor licenses across the country to accomplish its purpose. As the public postal licensee, the Corporation has the monopoly to offer post office letterboxes service, issuance of postage stamps and conveyance of letters up to 350 grammes.

 PCK has decided to automate its network of Post Offices and associated services in order to install a platform that will in time allow them to move into new areas of business. This development of new products is vital to the implementation of an automated platform. Domestic mail and counter automation is one of the core processes that handle all postal transactions with customer at counters and at back offices.

With the growing opportunities in money transfer as well as Express Mail Service, PCK has decided to capitalize by implementing cutting edge technology solutions. After a grueling partner-identification process that saw the participation and evaluation of several leading solution vendors, PCK announced its decision to journey through the global technology-focused business transformation program, ably partnered by PostGlobal solution. A cohesive technology platform to support rapid product introduction, orchestrated operations, increased scalability and true flexibility across operations, driving down costs and governance hassles, was key to the PCK's transformation strategy and PostGlobal assured PCK of all this and more.

The implementation of PostGlobal solution focused on enabling PCK with a robust technology platform in automating the services offered. The various PostGlobal modules like Point of Sale, Electronic Money Order, Track and Trace and Electronic Bill Payments will be installed on central server and the Post Offices access the application through Internet and transact business. On a daily basis, the transaction data from various post offices will be consolidated at the central server for enabling Management Information System. PostGlobal will be tightly integrated with Microsoft Dynamics AX, the ERP system Posta has decided to use.